Returns

Your Arcane Cane may be returned for a full refund within 30 days of delivery provided there's been no attempt at cutting the cane.. Once a cane has been cut or attempted to be cut, there are NO returns or refunds. Upon receipt and inspection of the returned cane to Arcane LLC's satisfaction the appropriate refund amount reflected on the original receipt will be processed.

If any cane sold by Arcane LLC is structurally damaged while being used as a cane, as instructed by Arcane LLC, and for no other purpose, Arcane LLC warrants that it will offer full replacement of the cane within 10 years of purchase, at no charge to the purchaser beyond shipping costs.

If you want to return or exchange a cane please send us an email at arcanecane@gmail.com with your order number and return/exchange request and we'll get back to you ASAP.

All merchandise being returned is at the customer's expense and we recommend insuring the package prior to shipping.

To be eligible for a return, your cane must be unused and in the same condition that you received it. Once a cane has been cut or attempted to be cut, there are NO returns or refunds. To complete your return, we require a receipt or proof of purchase.

REFUNDS (if applicable):
Refunds are only issued within 30 days of delivery of goods by Arcane LLC. If you received defective or damaged merchandise send us an email at arcanecane@gmail.com with your order number and we'll get back to you ASAP. Once your return of defective or damaged merchandise is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at arcanecane@gmail.com.


SHIPPING:
To return your cane, mail the product to: Arcane LLC, 11406 Lone Shadow Trail. Live Oak, Texas, 78233. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have any questions please contact us via email at arcanecane@gmail.com or call us Mon-Fri, 10am-5pm CST at 845-750-5859.